Refund Policy

We want you to be happy with FastProposal. If a paid plan is not right for you, you can ask for a refund.

15-day refund window

You can request a full refund within 15 days of any payment, for any reason. This applies to your first payment and to renewals, for both monthly and yearly plans.

How to request a refund

Our payments are handled by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and enter the email you used at checkout, or email us at support@fastproposal.xyz with your account email and we will arrange it with Paddle. Paddle’s own refund policy also applies.

What happens next

Approved refunds are returned to the original payment method. Banks can take several business days to show the money. After a refund, access to the paid plan ends and your account returns to the free plan.

Fraud and abuse

Refunds can be declined where there is evidence of fraud, refund abuse or other manipulative behaviour.

Cancelling and refunds after 15 days

You can cancel at any time from your Billing page. Your plan then stays active until the end of the period you paid for and will not renew. After the 15 days we cannot refund a payment, except where the law requires it.